Refund policy
If you would like a refund for your order, Mindovermetal is here to assist you.
- To request a refund for your order please contact Mindovermetal via email: [email protected] or phone: 02032898312 or 07443153082 (WhatsApp available). Please provide your order number and your name.
- A refund can only be processed up to 30 days from the date of purchase. A refund request must be made within the 30 day period from the date of purchase. After 30 days from the date of purchase a refund is no longer possible.
- A refund can be requested before or after an order has been dispatched.
- A refund can still be processed if a test kit has been opened and used. No charges are applied, and a full refund will be provided.
- A refund can still be processed if a test kit has been damaged. No charges are applied, and a full refund will be provided.
- If a test kit is unused or undamaged, it will need to be sent back to the laboratories. A free return postage label will be included to send the test kits to the laboratories. The hair tissue mineral analysis test kits, Kashi Lab test kits and the MaxGen Lab test kits can be discarded and do not need to be sent back to the laboratories.
- A full refund will be provided for all orders. No deductions are applied for delivery costs.
- A refund will be processed the same day as the refund request if the refund request is made between Monday and Saturday within Mindovermetal working hours. If a refund request is made outside of Mindovermetal working hours, the refund will be processed the next Mindovermetal working day.
- If a refund request is made on the 30th day from the date of purchase and outside of Mindovermetal working hours, a refund can still be processed and will be processed the next Mindovermetal working day.
- A refund can be processed before unused test kits are sent to the laboratories, but customers are required to send them to the laboratories.
- If an order cannot be fulfilled due to an issue with test availability or an issue with test kits, a full refund will be provided.
- All refunds will be credited to the original payment method.