Basophil blood count test for histapenia UK
Order guidelines and laboratory info
- Please note - This test can only be ordered within the UK as it requires next day delivery.
- Payment and ordering - You do not need a doctor’s referral to order the test, you can order the test on your own accord. If you are ordering for someone else please include their name at checkout. If you are ordering more than one of this particular test then please include the other name/s in the notes section at the final checkout screen. There are no age restrictions but the individual needs to be able to collect a valid sample, if you are unsure then please contact mindovermetal. Payment is made via PayPal, you will need to accept the cookie notification for the mindovermetal website at the bottom of the screen to able to checkout via PayPal. You can pay via your PayPal account or if you do not have a PayPal account you can use your credit or debit card. After you have entered in your payment details via PayPal you will then be taken back to the order screen on the mindovermetal website, please then select ‘complete order’ in the ‘review and submit order’ section to completely confirm the order/payment. Once you have paid for the test you will receive a confirmation receipt email, if you do not receive the receipt email then please contact mindovermetal so one can be sent to you via email.
- Test kit delivery - The test kit is sent directly to your address. Test kits ordered before 3pm Monday to Friday will be sent out the same day. Test kits ordered after 3pm Monday to Thursday will be sent out the following day morning time. Test kits ordered after 3pm Friday and over the course of the weekend will not be sent out till Monday morning the following week. The time frame for receiving the test kit is 1 - 3 days. If you do not receive your test kit within the time frame then please contact mindovermetal.
- Testing laboratory - Biolab Medical Unit. They are based in the West End of London and they specialise in nutritional and environmental medicine by providing laboratory tests. Biolab is open Monday - Friday 9am - 5.30pm, they do not send test kits and results over the course of the weekend. For their website please click here. Please contact mindovermetal and not the laboratory if you have any issues with your test order or result.
- Sample collection/sending - The test kit comes with instructions on how to collect the sample and with the relevant packaging and preserving substance for you to send the sample back to the laboratory (address details included). The test kit will come with a full phlebotomy pack (this should only be used by a medical professional) - antiseptic pad, needle, needle holder and small plaster. The blood sample needs to be collected and carried out via a phlebotomy service, healthcare professional, at your doctor's surgery or it can be collected at Biolab's location in London free of charge. If you would like an appointment at Biolab then please contact mindovermetal so we can arrange one for you, appointments are available 9.30am - 5.30pm Monday - Friday. If you have not collected the sample at Biolab's location you will need to post the kit back to Biolab yourself. If you are wanting to have the blood drawn via your doctor’s surgery then please explain that this is a blood test analysed by Biolab Medical Unit and that you would like a nurse to draw the blood sample for you and explain that you already have the full phlebotomy kit. Normal postal charges will apply (usually large letter rates). This particular blood test requires next day delivery so there is the option of doing a guaranteed next day delivery postage but this is not completely necessary as the majority of samples reach the laboratory the following day if they are sent via first class Royal Mail. You will need to have the blood sample taken and sent on a Sunday or at the start of the week – Monday or Tuesday latest. This is so Biolab receive your sample the same working week (Biolab is closed at the weekend). The test does not expire and can be used at any time.
- Refunds - Refunds are only possible if the test kit is unused and no sample has been sent to Biolab. Refunds can only be processed within 60 days after ordering the test. If a refund is required then please contact mindovermetal.
- Results - The test result is sent directly to you from mindovermetal and not from Biolab. The result is sent to the email that you provide when you place your order, it will be sent as a downloadable document. The test result will come with a summary of your result reading. The test result is simple to understand and shows if you are above, below or within certain reference ranges. If there is anything you do not understand and unsure of in your test result then please contact mindovermetal by replying via the results email.
- Result turnaround time - The time frame for receiving your test result is 3 working days from the first day that it reaches the laboratory for processing. Please make a note of the date you send the sample and if you do not receive your results within this time frame then please contact mindovermetal.
- Example report - Please contact mindovermetal.
- Support and treatment programme - Email support is included in the price of the test. A treatment programme will be provided (free of charge) only if you have tested positive for a health problem which is in relation to this particular test and the test result serves as a diagnostic analysis.
- For any issues regarding your test order please contact mindovermetal at – orders@mindovermetal.co.uk, Whatsapp is also available via the mindovermetal contact number. You can also call if need be and if you have more of an urgent issue.
